Kathleen is a
business development consultant with over twenty-five years experience,
during which she has driven increased revenue working with individuals,
law firms, manufacturers, state government, national sales teams,
non-profits and various other professional service firms.
She has trained,
coached, mentored, and developed strategy with hundreds of lawyers and
thousands of sales and marketing professionals world-wide over her
career. She has a diverse background that blends high performance
techniques acquired in corporate America with a deep and varied
understanding of professional services marketing, sales and process
improvement. Her experience includes:
with Snell & Wilmer LLP as Director of Practice Administration,
Director of Client Services, and Director of Total Quality
Improvement, working with over 400 lawyers.
directed, and implemented the “Institute for Excellence” for the
State of Arizona.
served as the Director of Corporate Education for Sales and
Marketing World-wide for Milliken & Company, one of the largest
privately held companies in the U.S. with over 22,000 employees
located in over 75 countries.
served as Pursuit of Excellence Director and Director of Quality for
award winning companies that have achieved the Malcolm Baldrige
National Quality Award, Best Places to Work recognition, Best
Practices Awards for motivating and retaining employees and for
exceeding customer satisfaction, and the Better Business Bureau –
“Business Ethics Awards.”
She is also
featured in the book “Comfortable Chaos” that deals with work/life
balance and has written and spoken on dozens of topics including,
branding, sales and marketing techniques, networking, customer
service, revenue generation, leadership, and process improvement to
Fortune 500 companies across the nation.